Canvas Floating Frame Warranty
Our canvas floating frame warranty reflects the care and craftsmanship that goes into every frame. Each canvas floating frame is individually handcrafted to order in our Bedford workshop using carefully selected mouldings and premium materials.
We inspect every frame before dispatch and take great pride in producing a product that is made accurately, finished carefully and designed to provide many years of enjoyment.
If something is not right, our experienced team is here to help.
We Stand Behind the Quality of Our Craftsmanship
If you believe your frame has a manufacturing defect or workmanship issue, please contact us as soon as possible with your order details and photographs.
We will assess the concern fairly and promptly. Where a genuine fault is identified, we will provide an appropriate remedy, which may include repair, replacement, a price reduction or refund, depending on the circumstances and your legal rights.
What Our Canvas Floating Frame Warranty Covers
Our canvas floating frame warranty and workmanship guarantee are intended to cover genuine faults arising from the manufacture of your frame.
Covered
- Manufacturing faults
- Defects in workmanship
- Faults in materials used during manufacture
- A frame manufactured incorrectly against the measurements recorded on your order
- Other genuine defects present when the frame was supplied
Not Normally Covered
- Incorrect measurements entered when ordering
- Accidental damage after delivery
- Damage caused during fitting or installation
- Misuse, neglect or improper handling
- Damage caused by unsuitable wall fixings
- Normal wear and tear
- Exposure to excessive heat, moisture, damp or prolonged direct sunlight
- Natural variations in timber grain, colour or texture
- Alterations, repainting, staining or unauthorised repairs
A Fair and Practical Solution
Once we have reviewed the details and photographs, we will explain the next step clearly.
The appropriate solution will depend on the nature of the fault, the age and condition of the frame, and the remedies available under UK consumer law.
- Assessment by our experienced framing team
- Repair where this is suitable and proportionate
- Replacement where appropriate
- A price reduction or refund where legally applicable
- Clear communication throughout the process
Tell Us Within 48 Hours
If your order appears to have been damaged during transit, please contact us within 48 hours of delivery so we can investigate with the carrier and help you promptly.
Please keep the frame and all packaging until the matter has been resolved.
- Your order number
- Clear photographs of the damaged frame
- Photographs of the inner and outer packaging
- A photograph of the courier label
Help Preserve Its Finish and Structure
Following our Product Care & Installation Guide will help keep your frame looking its best.
Avoid excessive heat, damp conditions, persistent condensation and prolonged direct sunlight. Always use suitable wall fixings and handle the frame with both hands when moving it.
View Product Care Guide
This Warranty Is Additional to Your Legal Rights
Our canvas floating frame warranty is additional to your statutory rights. Nothing on this page excludes, restricts or replaces the rights and remedies available to consumers under applicable UK consumer law. Custom-made products remain protected when they are faulty, not as described or otherwise fail to meet the standards required by law.
We’re Here to Help
If you have concerns about your frame, please contact us with your order number and clear photographs. Our experienced team will work with you to resolve genuine issues as quickly as possible.
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